Commonly asked questions

EazyClinic includes patient registration, consultations, medical records, inventory management, billing and invoicing, appointment scheduling, analytics, and multi-branch support.

EazyClinic automates common clinic workflows such as patient registration, consultation documentation, billing, and reporting, reducing manual paperwork and repetitive tasks.

Yes. Clinics can register patients using IC readers, image capture with OCR, or manual forms to speed up front-desk operations.

Yes. EazyClinic provides a self-managed inventory system with support for bulk uploads, stock tracking, and medicine dispensing workflows.

Yes. Doctors can record structured consultation notes, view past medical history, and automate medication documentation during consultations.

Yes. EazyClinic supports multiple concurrent users with role-based access control for doctors, nurses, and front-desk staff.

Yes. EazyClinic is designed to scale from single-doctor clinics to multi-branch operations without changing systems.

EazyClinic uses a subscription-based pricing model with plans designed for clinics of different sizes. Pricing depends on features, number of users, and clinic requirements.

Yes. EazyClinic offers multiple plans so clinics can choose a package that matches their operational needs and scale as they grow.

There are no hidden setup or onboarding fees. Clinics only pay for the selected subscription plan.

Yes. Clinics can upgrade or downgrade their plan as their needs change, ensuring flexibility as operations evolve.

Pricing for multi-branch clinics is structured to support centralised management while accounting for additional branches and users.

Yes. Clinics can configure different pricing tiers based on insurance providers or patient categories.

EazyClinic provides a calendar-based appointment system that allows clinics to manage doctor availability, patient bookings, and walk-ins efficiently.

EazyClinic is hosted on secure cloud infrastructure, with databases located in Malaysia to meet local data residency and security requirements.

Yes. Patient data is encrypted and protected using industry-standard security practices, with controlled access based on user roles.

EazyClinic is designed to align with Malaysian healthcare data protection and privacy requirements, supporting clinics in maintaining regulatory compliance.

Access to patient records is managed through role-based permissions, allowing clinic owners to control what doctors, nurses, and staff can view or edit.

Yes. Clinic owners can define user roles and permissions to ensure staff only access information relevant to their responsibilities.

Temporary internet disruptions may limit access, but clinic data remains secure and is synchronised once connectivity is restored.

No. EazyClinic is built on a scalable cloud architecture designed to maintain consistent performance even during peak clinic hours.

The Terms and Conditions outline the rules, responsibilities, and acceptable use of the EazyClinic platform. They define how clinics may use the system and what to expect from the service.

Agreeing to the Terms and Conditions ensures clinics understand their responsibilities, data usage policies, and service limitations while using EazyClinic.

Yes. The Terms and Conditions may be updated from time to time to reflect product updates, regulatory changes, or operational improvements. Clinics will be informed of material changes.

If the Terms and Conditions are violated, EazyClinic may take appropriate action, which could include suspension or termination of access depending on the severity of the violation.

The full and latest version of the EazyClinic Terms and Conditions is available on the official website and should be reviewed carefully before using the platform.

Activities such as unauthorised access, misuse of patient data, system abuse, or actions that violate applicable laws and regulations are prohibited.